Terms & Conditions

1. SUPPLIER IDENTIFICATION

This website is operated by Nairn Fuels. We are family-run business partnership registered in Scotland.

Our main trading address is: Unit 12, Grigorhill Industrial Estate, Granny Barbour Road, Nairn IV12 5HX.

Our VAT number is 225498488.


2. PRIVACY POLICY & COOKIES

The website is owned by Nairn Fuels and the data controller is Nairn Fuels.
Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter
If you sign up to our newsletter we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring
Cookies are small text files that we store on your device when you visit our website. We use cookies to distinguish you from other website users.
Cookies also provide us with information about how this website is used so we can keep it as up-to-date, relevant and error-free as possible.

Strictly necessary cookies
These are cookies that are essential to the operation of our website.

Analytical/performance cookies
These cookies allow us to recognise and count the number of visitors to our website.

Functionality cookies
These cookies are used to recognise you when you return to our website.
Targeting Cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
• The IP address of your computer.
• The referring website from which you have got to our website from.
The reasons for this are:
• To make ongoing improvements to our website based on this data.
• To see our most popular sources of business.
Disclosure of personal data
We may disclose your personal data:
• If we sell our business.
• To agents and service providers.
• In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber-crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to the personal data which we may hold about you.

3. PRODUCT INFORMATION
All prices on our website include VAT at 5%. If you are looking to purchase for resale, please contact us on 01667 455095.

4. RETURNS
If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 28 days of receipt of your goods for a full refund.
Items bought online are returned at your own expense, unless damaged, and should be returned unused.

We will refund you in full within 14 days of receiving the goods, providing goods are returned in original packaging and condition.
We will refund you using the same credit or debit card used to pay for the goods.

5. DELIVERY

See 'Delivery Schedule' page for next delivery to your area. Areas are covered on a weekly, fortnightly and 4-weekly basis. The deadline for ordering is 3pm the Friday before for Skye, Lochalsh and Wester Ross deliveries, and 3pm the day before for other areas.
If we are unable to deliver the goods you may cancel your order straight away and will be refunded in full.

Deliveries are made Monday to Friday between 8.00am. and 6.00pm. We do not offer specific delivery times.

You should notify us at the time of the order of any vehicle access restrictions or issues that may prevent us from safely delivering your order. Our largest vehicle is an 18T flatbed of similar size to a refuse lorry with a large turning span. A charge may be made to you for non-delivery or re-delivery of your order if you fail to advise of access restrictions or a safe place to deliver your order.

Our aim is to follow any delivery instructions supplied at the time of placing the order. However, our delivery service (for all orders) is to kerbside only. Delivery to anywhere else on the property is at the discretion of the driver making the delivery.

Saturday delivery may be requested, though cannot be guaranteed and may be subject to an additional charge.

6. NOTICES
All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.
In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

7. CONCLUSION
These terms are governed by Scottish law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Scottish law. You and we both agree that the courts of Scotland will have non-exclusive jurisdiction.